Whitby Folk Week Ticket Refund Policy and Information
Ticket Types
There are three types of ticket for Whitby Folk Week – season, day/weekend and event.
Season (season = all 7 days) and day/weekend tickets can be bought in advance (online or by post) or during the week. Individual event tickets are sold on the door from 10 minutes before the start of each event, space permitting. You cannot buy event tickets in advance. This is to give priority to season/weekend/day ticket holders if the event is busy. Note that some venues are cash only.
Season and day/weekend tickets are wristbands. You must always retain the wristband on your wrist during Whitby Folk Week. Your ticket will be invalidated if it is removed, altered, or defaced. If you have a specific allergy, let us know and we will order a wristband for you that does not contain the allergen. You must let us know at least 6 weeks before the start of the festival if this is the case.
Season and day/weekend tickets are available online until a few days before Whitby Folk Week. After this time they can be purchased in person from the Festival Office.
All ticket purchases are subject to availability.
Ticket Concessions
For season/day/weekend tickets there are junior, student and senior concessions. The concession applies to your age / status on the first day of Whitby Folk Week in the year of attendance. For individual event tickets junior is the only concession available.
Junior Tickets – 12-18 years old inclusive
Student tickets – require proof of full time education
Senior tickets – from state pension age and require proof of age
Under 12s go free in the company of a ticket holding adult (unless specified in the programme). Please notify us that they are in your group if you are camping so we can account for them. There will be a small charge for children’s events to cover materials.
Children under 14 must be accompanied by a responsible adult at all performances and under 18 at any licensed bar area. Please note that some events are in public bars and as such their licensing requirements for under 18s must be adhered to at all times.
Whitby Folk Week Tickets with camping
You must have a week-long season ticket to purchase camping, subject to availability. Holders of single event tickets are not entitled to camp on the campsite. Space permitting, holders of two or more consecutive day tickets may be able to camp but these spaces will not go on sale until August. Email tickets@whitbyfolk.co.uk for information about availability.
For more information about the campsite – please visit the Accommodation page.
General Ticket Terms and Conditions for all types of Tickets & Ticket Refund Policy
Tickets of all types are limited in number and are sold on a first come, first served basis.
Refunds are not generally available. If you have an extraordinary reason for needing to cancel then please contact tickets@whitbyfolk.co.uk by 30th June at the latest and we will consider your case on an individual basis. Please note however, if a refund is agreed, we will deduct a £45 administration fee per transaction. If you are issued with a voucher rather than cash refund it will be valid for 24 months.
Once tickets have been purchased at a certain price, there will be no refunds of balance difference on other ticket options.
Every effort will be made to carry out the programme as advertised however tickets are sold subject to Whitby Folk Week’s right to alter or change the published programme, including but not limited to, the artist and performer line-up, playing times, venue or any other aspect of the event.
No tickets may be used for competitions, promotions or hospitality packages without the written consent of Whitby Folk Week, and any ticket so used may be voided and the holder may be refused admission.
Any details which you provide when booking, are held and processed in accordance with the Data Protection Act. See the Privacy Policy for further details.
These Terms and Conditions are subject to change at any time without prior notice. Any such change shall not affect any contract between us at the time of such change.
Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event, and/or element thereof in any/all media throughout the world.
Whitby Folk Week does not accept responsibility for any losses of valuables.
Whitby Folk Week will not make any refunds or meet any costs of alternative travel arrangements as a result of an event not running to advertised times.
Collection of Tickets
Tickets without camping can be collected from the Saturday of Whitby Folk Week. Tickets with camping are issued at the campsite on arrival. We do not post out tickets.
Venues Policy – Whitby Folk Week Venues
Please ensure you arrive early for your chosen events. There may be a delay of entry to venues if sound-checking is being carried out. Week or day ticket holders have priority over those buying event tickets until 10 minutes before the event starts.
Whitby Folk Week reserves the right to refuse entry to Festival venues.
There is no reserved seating provided in Whitby Folk Week venues.
The use of photographic, audio, audio visual or video equipment is strictly prohibited and such devices shall not be brought into venues without prior arrangement with a Festival Director.
Any person who fails to comply with instructions from a steward or other person acting for the management may be ejected from the venue or campsite.
Dogs/pets are not admitted, except assistance animals, or at the expressed discretion of individual venues in so far as their admittance does not impede the safety of staff or attendees, nor does it impede the enjoyment of the event – barking, etc..
In the event of very bad weather, outdoor events may be cancelled but we will make that judgement on the day. If rain or other adverse weather is forecast, please come prepared.
If you have any further queries please email us at tickets@whitbyfolk.co.uk.